Over the course of twenty years, I built a tech company working exclusively with the travel agency community. The company was eventually sold to Sabre – the owner of Travelocity – and after three years of running Sabre Leisure Worldwide, it was time to try something new. In 2012, my team and I were approached by a developer who had created a reservation system designed for events and activities. After reviewing the software and exploring the industry, I realized that this is where I belong.
Our team jumped in with both feet. We spearheaded marketing, operations, training, and support, and my partner was providing system upgrades and maintenance. It was rewarding work, and we quickly hit our stride. There was a clear need for the technology, and we fell in love the people and businesses we worked with. Life was good.
As time went on, listening and learning from our customers caused us to realize that the system we were using was not a long term solution. It could handle the needs of most tour and activity providers, but we knew the marketplace wanted something more. Advances in the tech world were being made every day, and our software felt stagnant, even dated. I could clearly see the potential for a world-class system, and it was time for a change.
We discussed capabilities, outlined features, mapped out functions, and the hunt began. Where would we find a developer capable of forging a world-class system? Little did we know, a world-class system was already in existence. And as fate would have it, we have aligned with a partner from the UK that we believe offers the most flexible and powerful product in the marketplace—
BookingHound has been on the forefront of reservation technology for many years. In 2010, a company known as Goliath Reservation System was purchased by Mike Cohen, who would go on to invest in a complete system overhaul. The system rewrite was released in 2013, and BookingHound has been adapting to trends and evolving their technology ever since. In fact, the latest version was released earlier this year; just in time to join forces with RezSystem.
The partnership between RezSystem and BookingHound comes from more than technology. It comes from a shared philosophy of listening to customers and helping them be successful. Combined, our personnel have over 30 years of experience providing reservation technology to activity providers, day tour companies and attractions. Couple this with an outstanding product managed by genuine people, you really have a winning combination.